(Chattahoochee Valley Community College) Customer Service Instructor - Phenix City, AL
Job Information
ID :
#10071921
# of Positions :
1
Minimum Education Level :
Bachelor’s Degree
Experience Required :
3 years
Salary :
$30.00 + hourly
Duration :
Part Time Regular
Shift :
Unspecified
Hours per week :
19
Start Date :
12/1/2009
Job Description
DEADLINE EXTENDED
The Customer Service Program is a stand-alone program designed to teach the skills necessary for someone to work in the area of customer service in medical, business, and retail jobs. The curriculum has been predetermined, but variations may occur as the community need is better identified. This is a grant funded position for the period of one year.
Position: Customer Service Instructor
One Part-time Only position available (maximum 19 hours per week)
Minimum Qualifications: Interviews will only be extended to applicants who meet the minimum qualifications. The following are the minimum qualifications required for this position:
• Bachelor’s degree from a regionally accredited college or university
• Ability to document three (3) years of directly related work experience, including teaching or training experience in business, business education, occupational education, and/or a related field
• Experience in customer service
• Experience in computer-based instruction
• Experience in business writing
• Experience in curriculum development.
• Effective oral and written communication skills; proficiency in the English language.
• Proficient use of the Microsoft Office suite with the ability to teach Microsoft Word and Excel.
• Reliable transportation
Preferred Qualifications: Following are preferred qualifications for this position:
• Degree concentration in the area of business, business education, occupational education, or a related field
• Teaching experience at the middle or high school level
• Experience in individualized, self-paced instruction
• Experience in a call center environment
• Should be comfortable using a Web browser (i.e., Internet Explorer).
Duties & Responsibilities: The duties and responsibilities of this position include, but are not limited to, the following:
1. Teach classes as assigned.
2. Organize and supervise students in classroom settings.
3. Teach an established curriculum which includes modules in Computer Skills, Customer Service, and Business Writing.
4. Adhere to a predetermined timeline for teaching curriculum.
5. Assist participants with job placement at the conclusion of the instruction.
6. Participate in the preparation of course materials in conjunction with grant guidelines.
7. Follow up with participants regarding job placement and workplace success for reporting purposes.
8. Recruit students for the program.
9. Utilize technology in the instructional process.
10. Maintain appropriate records as required by the grant.
11. Attend grant-related training and meetings as required by the grant or dean.
12. Maintain appropriate work hours as assigned by supervisor or dean.
13. Represent the institution in a positive manner.
14. Adhere to all policies and procedures set forth by the College.
15. Perform other duties as assigned.
Salary: This is a part-time only position. Pay for this part-time position will be $30.00 per hour, with no benefits available. Time worked per week will not exceed nineteen (19) hours.
Anticipated Begin Date: December 1, 2009, or as negotiated.
Application Procedure: To be considered for an interview, the applicant must submit all of the following:
Letter of Application (cover letter)
Current Resume
One page personal Statement of Philosophy regarding the mission of the community college
A completed CVCC Employment Application form (Rev. 5/12/08)
Copies of transcripts (unofficial or official) from all colleges from which degrees have been granted. Degree must be posted on transcripts.
Verification of Employment letters will be required after an offer of employment has been made. Verification letters should, at a minimum, include the work experience indicated on page two of your application. This information will be required within fifteen (15 working days of acceptance of an employment offer.
Please do not staple any documents in your packet. If you are applying for more than one position, submit a complete set of information for each position.
To secure an employment application go to www.cv.edu. Send complete application packet to Human Resources, Chattahoochee Valley Community College, 2602 College Drive, Phenix City, Alabama 36869. Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Official transcripts mailed directly from the sending institutions must be received by the College prior to a contract being extended to the successful candidate.
Application Deadline: Application materials must be received in the Human Resources Office no later than 3:00 p.m. EDT, Friday, November 20, 2009, to ensure full consideration.
Interview Process: The Recruitment and Selection Committee will screen all applicants for the position and may interview selected, fully qualified applicants by telephone. The Committee will then select applicants for in-person interviews which may consist of the following activities: question/answer session, written assignment, teaching lesson, and/or skills assessments. Upon completion of the in-person interviews, the Committee may recommend finalists for the position to the dean and/or the President, after which final employment decisions will be made.
Additional Information:
The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. The College will not incur the cost of applicants’ interview
expenses. All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.
Applicants desiring reasonable accommodations for the interview are encouraged to request such accommodations when
contacted for an interview appointment.
An offer of employment is contingent upon a satisfactory criminal background investigation. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures set out in the guidelines for State Board Policy 623.01 will be followed. In addition, the applicant will be responsible for the nonrefundable $45 cost of the criminal background investigation.
It is the official policy of the Alabama Department of Postsecondary Education, including postsecondary institutions under the control of the State Board of Education, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, or age, be excluded from participation in or be denied the benefits of, or be subjected to discrimination under any program, activity or employment. CVCC is an Equal Opportunity Employer.
The Customer Service Program is a stand-alone program designed to teach the skills necessary for someone to work in the area of customer service in medical, business, and retail jobs. The curriculum has been predetermined, but variations may occur as the community need is better identified. This is a grant funded position for the period of one year.
Position: Customer Service Instructor
One Part-time Only position available (maximum 19 hours per week)
Minimum Qualifications: Interviews will only be extended to applicants who meet the minimum qualifications. The following are the minimum qualifications required for this position:
• Bachelor’s degree from a regionally accredited college or university
• Ability to document three (3) years of directly related work experience, including teaching or training experience in business, business education, occupational education, and/or a related field
• Experience in customer service
• Experience in computer-based instruction
• Experience in business writing
• Experience in curriculum development.
• Effective oral and written communication skills; proficiency in the English language.
• Proficient use of the Microsoft Office suite with the ability to teach Microsoft Word and Excel.
• Reliable transportation
Preferred Qualifications: Following are preferred qualifications for this position:
• Degree concentration in the area of business, business education, occupational education, or a related field
• Teaching experience at the middle or high school level
• Experience in individualized, self-paced instruction
• Experience in a call center environment
• Should be comfortable using a Web browser (i.e., Internet Explorer).
Duties & Responsibilities: The duties and responsibilities of this position include, but are not limited to, the following:
1. Teach classes as assigned.
2. Organize and supervise students in classroom settings.
3. Teach an established curriculum which includes modules in Computer Skills, Customer Service, and Business Writing.
4. Adhere to a predetermined timeline for teaching curriculum.
5. Assist participants with job placement at the conclusion of the instruction.
6. Participate in the preparation of course materials in conjunction with grant guidelines.
7. Follow up with participants regarding job placement and workplace success for reporting purposes.
8. Recruit students for the program.
9. Utilize technology in the instructional process.
10. Maintain appropriate records as required by the grant.
11. Attend grant-related training and meetings as required by the grant or dean.
12. Maintain appropriate work hours as assigned by supervisor or dean.
13. Represent the institution in a positive manner.
14. Adhere to all policies and procedures set forth by the College.
15. Perform other duties as assigned.
Salary: This is a part-time only position. Pay for this part-time position will be $30.00 per hour, with no benefits available. Time worked per week will not exceed nineteen (19) hours.
Anticipated Begin Date: December 1, 2009, or as negotiated.
Application Procedure: To be considered for an interview, the applicant must submit all of the following:
Letter of Application (cover letter)
Current Resume
One page personal Statement of Philosophy regarding the mission of the community college
A completed CVCC Employment Application form (Rev. 5/12/08)
Copies of transcripts (unofficial or official) from all colleges from which degrees have been granted. Degree must be posted on transcripts.
Verification of Employment letters will be required after an offer of employment has been made. Verification letters should, at a minimum, include the work experience indicated on page two of your application. This information will be required within fifteen (15 working days of acceptance of an employment offer.
Please do not staple any documents in your packet. If you are applying for more than one position, submit a complete set of information for each position.
To secure an employment application go to www.cv.edu. Send complete application packet to Human Resources, Chattahoochee Valley Community College, 2602 College Drive, Phenix City, Alabama 36869. Incomplete application packets will eliminate the possibility of an interview. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Official transcripts mailed directly from the sending institutions must be received by the College prior to a contract being extended to the successful candidate.
Application Deadline: Application materials must be received in the Human Resources Office no later than 3:00 p.m. EDT, Friday, November 20, 2009, to ensure full consideration.
Interview Process: The Recruitment and Selection Committee will screen all applicants for the position and may interview selected, fully qualified applicants by telephone. The Committee will then select applicants for in-person interviews which may consist of the following activities: question/answer session, written assignment, teaching lesson, and/or skills assessments. Upon completion of the in-person interviews, the Committee may recommend finalists for the position to the dean and/or the President, after which final employment decisions will be made.
Additional Information:
The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. The College will not incur the cost of applicants’ interview
expenses. All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.
Applicants desiring reasonable accommodations for the interview are encouraged to request such accommodations when
contacted for an interview appointment.
An offer of employment is contingent upon a satisfactory criminal background investigation. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures set out in the guidelines for State Board Policy 623.01 will be followed. In addition, the applicant will be responsible for the nonrefundable $45 cost of the criminal background investigation.
It is the official policy of the Alabama Department of Postsecondary Education, including postsecondary institutions under the control of the State Board of Education, that no person in Alabama shall, on the grounds of race, color, disability, sex, religion, creed, national origin, or age, be excluded from participation in or be denied the benefits of, or be subjected to discrimination under any program, activity or employment. CVCC is an Equal Opportunity Employer.
Company Information
Description :
Chattahoochee Valley Community College is located in Phenix City, Alabama, an Eastern Alabama community that is part of the Columbus, Georgia metropolitan area. CVCC is only 40 miles southeast of Auburn and 105 miles west of Atlanta. CVCC is a top-tier community college, and the region we serve offers a quality of life that's second to none! Housing is plentiful and affordable, with options that range from apartment communities to family-friendly neighborhoods. Excellent medical care is easily accessible, along with an outstanding system of public and private schools. Shopping, dining, culture and entertainment complete the picture of a progressive area with lots of hometown charm. The Phenix City-Columbus region serves as a gateway to numerous attractions throughout East Alabama and West Georgia, including Lake Eufaula, Callaway Gardens and historic Warm Springs. And you're only a short drive from Florida's Gulf Coast, Birmingham, Alabama or Atlanta, Georgia. CVCC embodies the concept of a "community college" in every respect. We're an integral part of the region we serve, contributing to activities and initiatives that make things better for everyone who lives here.
Type :
Direct Employer
Address :
2602 College Drive
Phenix City, AL 36869
Phenix City, AL 36869
Application Information
Instructions :
Visit www.cv.edu for complete description, application procedure and deadline.
Apply direct
or by mail
:
Attn: Debbie Boone
2602 College Drive
Phenix City, AL 36869
2602 College Drive
Phenix City, AL 36869
Job Posting Entered On :
10/29/2009
Job Posting Expires On :
11/20/2009
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