9028 Patient Care Coordinator - Byfield, MA
Job Information
ID :
#10058549
# of Positions :
1
Experience Required :
none
Duration :
Full Time Regular
Shift :
First Shift (Day)
Hours per week :
40
Job Description
ABOUT EXPRESS SCRIPTS
At Express Scripts, a Fortune 150 company headquartered in St. Louis, we provide pharmacy benefit management services to more than 50 million people.
Since 1986, the company's legacy of independence ensures that our interests are aligned with plan sponsors and their members.
Our mission is to make the use of prescription drugs safer and more affordable. Be part of a team that was named to Fortune's 2008 list of "America's Most Admired Companies."
As an employee you can be proud of each day's accomplishments knowing you're improving the quality of life of millions of people everyday. How many people can say that about their jobs?
ABOUT THE DEPARTMENT
Fertility Life Lines is a non profit confidential resource for individuals seeking information on the subject of Infertility. This service is sponsored as a part of the alliance between EMD Serono and Freedom Fertility Pharmacy. The program seeks to provide information on facts about infertility and treatment. In addition, it offers compassionate listening support, information on insurance benefits for infertility and access to clinicians experienced in the field of infertility to its members.
RESPONSIBILITIES
Educate others on general fertility information
Provide compassionate listening
Provide information about company programs
Ensure that individual goals are met in the areas of quality and safety to our customers
Interface with various departments as needed to coordinate activities and meet schedules
Ensure accuracy of all documents
Enroll all patients in FLL program (includes sharing awareness and benefits of FLL and completion of materials of welcome packet)
Triage all incoming calls, handle where possible (request for marketing materials, referrals to RE or assistance with existing orders) centers, and direct others to appropriate department (nursing, reimbursement, intake of new patient information)
Forward documents to next applicable process
Maintain a clean and orderly workspace
Report any nonconformity, errors, omissions, or incidents to the appropriate management personnel immediately
Supports balance of call center staff by retrieving faxes, copying information, filling and retrieving data and responding to other needs as requested
QUALIFICATIONS
High School diploma or equivalent required
Excellent communication and customer service skills
Demonstrated accuracy and completeness in capturing and documenting all appropriate patient demographic information
Proficient problem analysis skills with good judgment and decision making
Ability to manage large case loads and upsurges in production without loss of focus and with a high degree of accuracy
Documented ability to complete daily work assignments and stay on schedule with all duties and responsibilities
Excellent computer skills
Ability to multi-task within an Inbound and Outbound call center environment
Call center experience requested
Healthcare, insurance or pharmacy experience preferred
Bilingual (English/Spanish) preferred
EEO STATEMENT
Express Scripts is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
At Express Scripts, a Fortune 150 company headquartered in St. Louis, we provide pharmacy benefit management services to more than 50 million people.
Since 1986, the company's legacy of independence ensures that our interests are aligned with plan sponsors and their members.
Our mission is to make the use of prescription drugs safer and more affordable. Be part of a team that was named to Fortune's 2008 list of "America's Most Admired Companies."
As an employee you can be proud of each day's accomplishments knowing you're improving the quality of life of millions of people everyday. How many people can say that about their jobs?
ABOUT THE DEPARTMENT
Fertility Life Lines is a non profit confidential resource for individuals seeking information on the subject of Infertility. This service is sponsored as a part of the alliance between EMD Serono and Freedom Fertility Pharmacy. The program seeks to provide information on facts about infertility and treatment. In addition, it offers compassionate listening support, information on insurance benefits for infertility and access to clinicians experienced in the field of infertility to its members.
RESPONSIBILITIES
Educate others on general fertility information
Provide compassionate listening
Provide information about company programs
Ensure that individual goals are met in the areas of quality and safety to our customers
Interface with various departments as needed to coordinate activities and meet schedules
Ensure accuracy of all documents
Enroll all patients in FLL program (includes sharing awareness and benefits of FLL and completion of materials of welcome packet)
Triage all incoming calls, handle where possible (request for marketing materials, referrals to RE or assistance with existing orders) centers, and direct others to appropriate department (nursing, reimbursement, intake of new patient information)
Forward documents to next applicable process
Maintain a clean and orderly workspace
Report any nonconformity, errors, omissions, or incidents to the appropriate management personnel immediately
Supports balance of call center staff by retrieving faxes, copying information, filling and retrieving data and responding to other needs as requested
QUALIFICATIONS
High School diploma or equivalent required
Excellent communication and customer service skills
Demonstrated accuracy and completeness in capturing and documenting all appropriate patient demographic information
Proficient problem analysis skills with good judgment and decision making
Ability to manage large case loads and upsurges in production without loss of focus and with a high degree of accuracy
Documented ability to complete daily work assignments and stay on schedule with all duties and responsibilities
Excellent computer skills
Ability to multi-task within an Inbound and Outbound call center environment
Call center experience requested
Healthcare, insurance or pharmacy experience preferred
Bilingual (English/Spanish) preferred
EEO STATEMENT
Express Scripts is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Company Information
Name :
Description :
Our Mission
Express Scripts makes the use of prescription drugs safer and more affordable for tens of millions of consumers through thousands of employers, government, union and health plans.
Our Story
Founded in 1986 and never owned by a drug manufacturer, Express Scripts aligns its interests with those of plan sponsors and their members. This legacy of independence means that the company’s programs and original research on the pharmacy benefit serve its clients.
Express Scripts drives to lowest net cost by enabling better health and value at the consumer level. As evidence, Express Scripts’ generic dispensing rate leads the industry.
We call St. Louis home, but there are administrative, pharmacy, and customer service operations throughout the United States and Canada. Express Scripts continues to expand its services and today there are more than 11,500 employees focused on our mission to make the use of prescription drugs safer and more affordable. Our Code of Conduct (PDF file) provides the framework for our actions as we advance this mission in every aspect of our business.
Our Service
Express Scripts handles millions of prescriptions each year through Home Delivery and at retail pharmacies.
We share a common cause with each of our clients — to help offer a healthy prescription-drug benefit today and into the future. In support of this effort, we’ve launched The Center for Cost-Effective Consumerism. The Center and its Advisory Board provide forward thinking and key insights to drive better health and value in the pharmacy benefit. The Advisory Board includes nationally recognized experts in the science of human behavior and decision making.
By combining insights from the Center with Express Scripts' proven ability to develop, test, and implement industry-leading programs, we provide the greatest opportunity to encourage smarter prescription-drug choices and achieve the lowest total plan cost.
Find out more about how our services help clients realize significant savings, while enabling better health and value in the pharmacy benefit.
Outcomes Conference
Learn about this annual event and how it relates to trends in the pharmaceutical industry.
Awards & Honors
See how Express Scripts is recognized for providing safe and affordable drugs.
Express Scripts Foundation
Find out about Express Scripts’ dedication to community involvement.
Supplier Information
Express Scripts conducts business with a broad array of suppliers. Access information about products and services we buy and learn more about doing business with us.
Express Scripts makes the use of prescription drugs safer and more affordable for tens of millions of consumers through thousands of employers, government, union and health plans.
Our Story
Founded in 1986 and never owned by a drug manufacturer, Express Scripts aligns its interests with those of plan sponsors and their members. This legacy of independence means that the company’s programs and original research on the pharmacy benefit serve its clients.
Express Scripts drives to lowest net cost by enabling better health and value at the consumer level. As evidence, Express Scripts’ generic dispensing rate leads the industry.
We call St. Louis home, but there are administrative, pharmacy, and customer service operations throughout the United States and Canada. Express Scripts continues to expand its services and today there are more than 11,500 employees focused on our mission to make the use of prescription drugs safer and more affordable. Our Code of Conduct (PDF file) provides the framework for our actions as we advance this mission in every aspect of our business.
Our Service
Express Scripts handles millions of prescriptions each year through Home Delivery and at retail pharmacies.
We share a common cause with each of our clients — to help offer a healthy prescription-drug benefit today and into the future. In support of this effort, we’ve launched The Center for Cost-Effective Consumerism. The Center and its Advisory Board provide forward thinking and key insights to drive better health and value in the pharmacy benefit. The Advisory Board includes nationally recognized experts in the science of human behavior and decision making.
By combining insights from the Center with Express Scripts' proven ability to develop, test, and implement industry-leading programs, we provide the greatest opportunity to encourage smarter prescription-drug choices and achieve the lowest total plan cost.
Find out more about how our services help clients realize significant savings, while enabling better health and value in the pharmacy benefit.
Outcomes Conference
Learn about this annual event and how it relates to trends in the pharmaceutical industry.
Awards & Honors
See how Express Scripts is recognized for providing safe and affordable drugs.
Express Scripts Foundation
Find out about Express Scripts’ dedication to community involvement.
Supplier Information
Express Scripts conducts business with a broad array of suppliers. Access information about products and services we buy and learn more about doing business with us.
Type :
Direct Employer
Address :
1 Express Way
St. Louis, MO 63121
St. Louis, MO 63121
Application Information
Instructions :
Visit http://www.express-scripts.com/careers/ and click on "Apply Now" then "Advanced Search" and enter 9028 in the Job ID field.
Online :
Job Posting Entered On :
6/5/2009
Job Posting Expires On :
9/3/2009
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